Every Rebekah Jayne garment is made to order, with each piece carefully crafted in our studio. Please allow a standard turnaround time of 2–3 weeks from the date of your order. This may vary slightly depending on current order volume, but rest assured that each piece is made with the same attention to detail and care.

All orders are shipped via Royal Mail 24 Tracked delivery, at a flat rate of £4.95. This service aims to deliver parcels within 24 hours of dispatch and includes full tracking, so you can follow your package’s journey to your door.

Once your order has been handed over to Royal Mail, please note that delivery times are out of our control. We are not responsible for delays or undelivered parcels once they are in the hands of the postal service. If you experience any issues with your delivery, we recommend contacting Royal Mail directly with your tracking number for assistance.

Thank you for your understanding, and for supporting slow fashion and independent craftsmanship.

Refund Policy

At Rebekah Jayne, each garment is carefully made to order with a high level of craftsmanship, care, and attention to detail. Due to the amount of time and personalisation that goes into every piece, we are unfortunately unable to offer refunds or exchanges.

We understand that purchasing made-to-order clothing online can feel like a big decision, which is why we provide detailed final garment measurements on each product listing. This is to help you choose the size that will best suit your body and preferences.

If you're unsure about sizing, or if you’d prefer a garment tailored specifically to your measurements or style preferences, we also offer a custom garment option. Click here to fill out the form. You can request a custom piece by filling out this form, and we’ll work closely with you to create something that fits beautifully and aligns with your personal style.

We always recommend double-checking your measurements and reading the sizing notes carefully before placing your order. If you have any questions or need guidance, please don’t hesitate to get in touch through the contact form here – we’re more than happy to help.

Thank you for supporting slow fashion and being part of a more intentional way of dressing.